Here are some of policies that we have implemented into the CareXus clinic.
Mutual Respect Policy
The CareXus Clinic respects the time, rights, and privacy of its patients. It requests that patients recognize and respect the time, rights and privacy of both doctors and staff.
We endeavor to create a respectful, safe place for our patients and families, who may be going through a stressful time. If you feel that your interactions with our office have not reflected this, please reach out to us so we can make things right.
We ask for equally respectful treatment towards our staff and physicians. Our office does not tolerate violence – physical or verbal. This includes foul or abusive language. Any incident of violence is grounds for your deregistration from the practice, and you will not be allowed to return in the future.
In general, new referral requests need to be discussed with your doctor. Referrals cannot be made via tele-health and so, in person visit with the doctor is required.
We ask that you allow at least 2-4 weeks for communication between our office and the specialist’s office about your referral, before calling to inquire on its status.
You may be contacted directly by the specialist’s office about your appointment, or sometimes our office will contact you with the appointment information.
Follow-Up for Investigations
Our office receives lots of test results daily. It is not practical for us to phone each patient with their results. In general, we do contact patients about abnormal results that the doctors are concerned about.
If you have gone for blood work or other lab tests, you may be able to check your results online via lab website. If you have questions about your results, call our office to inquire and/or book an appointment with your doctor.
If you have gone for an imaging test (x-ray, ultrasound, CT, MRI), these results are not accessible to you at this time. You will have to book an appointment with your doctor to discuss the results.
Medical Services Plan (MSP), your public health insurance, does not cover all services provided by your primary care provider (MD & NP). Services not covered by MSP are referred to as “uninsured services”. Examples of uninsured services include forms, sick notes, insurance and disability forms. For more information on uninsured services please contact the office during regular hours.
Fees vary dependent upon the service and payment is expected before/at the time of the appointment in which the service is rendered.
If an outstanding account has been incurred by a patient, payment is expected upon arrival at the next appointment. Visa, Mastercard, Debit, Cash or Cheque are accepted, with a receipt issued at the time of payment